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Jet Blue Airlines Complaint - change of equipment - a broad problem
Jet Blue Airlines Complaint

Jet Blue Airlines Complaint

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change of equipment - a broad problem


I purchased 8 tickets extra leg room from jfk to nassau. 6 of us were leaving sept. 29 and the other 2 on sept 30. I purchased the tickets very early so the I could the extra room seats only to find out that jet blue changed equipment. I was not notified immediately. By the time I realized what happened, we were assigned seats all the way in the back of the plane. We are traveling with 2 small children. We finally got our seats aisle 12, 15, 18 respectively. I am not happy at all. I think that jet blue certainly should have taken care of the previous ticketed clients before assigning the rest of the seats on the plane. I certainly would like to hear from jet blue to tell me how i got into this situation. If I didn't have hotel reservations, I would have cancelled the flights and would not fly jet blue again.
Please respond. Joanne Mercurio you have the necessary information on file


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