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Jet Blue Airlines Complaint - Lost Baggage - JETBLUE AIRLINES
Jet Blue Airlines Complaint

Jet Blue Airlines Complaint

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Lost Baggage - JETBLUE AIRLINES


On Aug 2014 I travelled from SFO to LGB; we checked in 4 bags and only 3 made it to the other side. I lodged a report and followed up multiple times before finally having my case referred to the CBS in Salt Lake City.
Since returning back home to Australia it has been nothing but difficult to deal with my so called case manager. I work in case management and if I did my job like this lady, I%u2019m not sure I%u2019d have one at all! You state %u201CJet Blue exists to provide superior service in every aspect of our customer%u2019s air travel experience.%u201D I hardly think avoidance, complexity and lack of communication supports their Customer Bill of Rights.
Luckily being an experienced traveller I kept my expensive shopping in my hand carry on. I think the process to make a claim from overseas is ridiculously long. Since sending my bank records (because I did not have any receipts of all the additional things I had to purchase; which would have been nice to be informed about when I lodged my initial claim) and all the relevant paperwork requested by Jet Blue; I%u2019ve never heard back from them.
I%u2019m exhausted of spending my time and money following this up. Once I called the CBS and they tried to reassure me by letting me know they located a bag after 2 months recently; so does that mean I have no hope?
To all the people out there who are thinking of travelling with this airline, think twice about your valuables and is it worth it!


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