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Jet Blue Airlines Complaint - Gate attendents to hiding behind "policy" - Boarding (check-in)
Jet Blue Airlines Complaint

Jet Blue Airlines Complaint

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Gate attendents to hiding behind "policy" - Boarding (check-in)


NY-SF flight 415 on 07/08/14 JFK Term 5, Gate 6. Ticketing agent who issued boarding passes informed passenger and parent who's not travelling w/ the child (13 years old) that the airline will take custody of child at the boarding time.

Gate attendants had different interpretation of the policy - parent must stay until plane leaves the gate. Of course, gate attendants ensured compliance by having the kid board LAST and holding onto sign-off till plane leave.

Not saying they were not right, but why antagonize anyone, not least the parent. The guy made a choice to be late for another child pick-up because of info given by ticketing agent. Least the gate personnel can do was to offer choices such as to board another flight that evening. Or the very least, engage in conversation.

Very unsatisfied and of course, giving the choice, JetBlue will not be patronized.


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