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Jet Blue Airlines Complaint - Customer Service
Jet Blue Airlines Complaint

Jet Blue Airlines Complaint

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Customer Service


On May 5th, 2010, I purchased 3 tickets (Lax-NY Kennedy)which I had to cancel and had the unused tickets put into my flight bank. I was told that I could use the flight bank credit within one year (May 2011) to book another JB flight. I have been looking at the JB flight schedule monthly, as I want to use this credit to book a flight in November, 2011.

However, since your November flight schedule has not been published, it is impossible for me to book my flight.
So:
1:I have a $900 credit that you are holding that expires May 5, 2011.
2: I am unable to book a flight in November as your schedule does not go out that far.
3: Can I get an extension on the expiry date until your November schedule is published?

Your telephone reservationist said that I was out of luck and that I would lose this credit even though it is not my fault and that my only option was. "Buy a new ticket"... That is NOT reasonable option for me.

I would appreciate any consideration that you can extend.
Thanks, Bruce


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