Jet Blue Airlines Support Tickets All Reviews

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Jet Blue Airlines Reviews

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  • Flight 223 LAX

    To whom it may concern, We have been sitting on the plane for over an hour and half at the Jet Blue terminal with no air conditioning. It has now hit 100 degrees on the plane with a packed flight and no resolve. The very fact that they would not let us off, transfer us to a different flight or at the very least offer us some cold water, I find this dehumanizing. I'm requesting that you provide us with a full refund or a free round trip to any US State. Please advise immediately as this is unacceptable how we are being treated. Jet Blue Flight 223 from JFK to Lax departing at 8:38am. More...
  • Reason for Cancellation Letter - for insurance

    I need a letter stating the reason for cancellation of flight 2202 JFK - BUF November 19th, 2015. This is needed for a trip interruption insurance claim though Manulife. I was originally told by Manulife that all airlines are legally obligated to provide such a letter at the airport, however, this is not the case at JFK. After calling JetBlue directly, I was sent to the generic comments area on the website. However I do not have much faith in this. Can someone please provide me with the actual email address where I can request such a thing as it is an impossibility at the airport. More...
  • Flight Cancellation

    This request for inquiry concerns a weather related cancellation of my flight by JetBlue when the FAA reports no weather related delays. JetBlue informs me on Sat. 5/10/14 at 12:30 EST my flight has been cancelled due to weather delays in the area. Airline tells me no other flights available on 5/10 and Re-books me for flight on 5/11. No offer of compensation for lodging, meals or transportation reimbursement due to weather delay. After investigation with FAA Flight Delay website, no weather related delays have been issued on 5/10. Further, links FAA data)... More...
  • Stolen Items

    Flying from Port-at-Prince Haiti? Beware! My mom's suitcase was ransacked and her medication stolen from her bag, A tin of ground coffee was torn open and spilled inside of her bag which was opened by Jetblue baggage handlers. Her sheets and her clothes were soiled and the wrappers surrounding the coffee torn and shredded were left in the suitcase. The overall trip was pleasant, but the thievery and dishonesty of the Port-au-Prince baggage handlers should not be taken lightly. It was a pure violation of her privacy and our trust as passengers. I cannot say that I would fly... More...
  • Poor Customer Service

    There was a mistake in booking one of two flights. I called and they said there would be a $150 change fee and double the amount of points. The rep said he would waive the change fee. I put another family member on the phone and he said the same thing. He made me wait while he documented it. I said that we would call back to make the change. When i called back, the supervisor said there was no record of the first call and they would not waive the fee. This such poor customer service! They misrepresented themselves, have extremely long waits to speak to a person, the supervisors have... More...
  • Lied to Me about a Free Ticket

    I flew on one of JetBlues flights and the airplane had to be returned to the airport for an emergency due to the airplane smelled like it was on fire. I was scared! Worried for my life!! The airline gave me a letter stating that I was going to get a free roundtrip ticket another day along with them putting me on another flight. Now I am trying to redeem the supposed flight and they are only giving me a $100 credit. I waited on the phone with the airline for 1 hour to get my ticket and they hung up on me when I wanted to speak to a manager because they did not want to give me the free... More...
  • Jet Blue manager

    I can't begin to express how dissatisfied I am with my first experience with Jet Blue. I reserved a flight for my 13yr old son from LAX to JFK. Was unaware of an unaccompanied minor charge. My son leaves LAX to JFK with no problem. On his way back he was denied access to board the plane until I paid $85. for an unaccompanied minor fee that I was unaware of. I called customer service and was tranferred to a very rude and insensitive manager who basically told me I should be thanking them that I was not charged the fee when my son left LAX. I asked her to transfer me to another... More...
  • Credit denied

    Jet Blue cancelled my flight in July of 2009. They offered me a credit that could be used at "any time, to go anywhere for anyone". I accepted. Today, when I attempted to use my credit I was informed that it had EXPIRED and that the remaining unused credit was void. Had I been informed that there was a one year use it or lose it restriction, as an infrequent traveler I would have insisted on a refund. Since Jet Blue has had the use of my money all this time, failed to provide the services I originally paid for and never informed me of the 1 year expiration I see no reason why they... More...
  • Using credit

    On May 5th, 2010, I purchased 3 tickets (Lax-NY Kennedy)which I had to cancel and had the unused tickets put into my flight bank. I was told that I could use the flight bank credit within one year to book another JB flight. I have been looking at the JB flight schedule monthly, as I want to use this credit for a flight in November. However, since your November flight schedule has not been published, it is impossible for me to book my flight. So: 1:I have a $900 credit that you are holding that expires May 5, 2011. 2: I am unable to book a flight in November as your schedule does not... More...
  • complain

    May 10th 11:30: DC, DULLES AIRPORT The 1304 was supposed to depart at 10:57. We four were supposed to transfer the flight to Shanghai departing at 4:30 p.m. at JFK. 1304 was delayed. We worried and explained our situation to the staff. Staff at front dest said :"We guarantee that the flight will departure at 12:30" Unfortunately, she guaranteed what she could not guarantee. The delay was repeated once and once again. People were busy fixing the airplane for hours. The flight finally departed at 4:00 pm and the delay was five hours. We missed our flight back to... More...
  • Travel

    Response: Thank you for contacting JetBlue Airways. At this time we are experiencing a longer than usual response time due to high email volume. If you're traveling within the next 24 hours we will respond to you as soon as possible, for all other requests we will respond within 10-14 days. We respectfully ask that you do not submit multiple requests as this will slow down our processing time. Issues: On 3/13/10 we were booked from JFK on Flt 173. We live in Connecticut, but choose JFK due to Jet Blue and our past experiences. The flight was due to leave 5:52pm. However the... More...
  • No seats

    I reserved a flight for my husband and I over the phone by your ticket agent and they assigned us seats but when your new reservations system went into effect it wiped out our seats. Now I'm told I will have to pay for seats that have more leg room. We called and they said they could do nothing we would have to talk to a supervisor. The first call took over 40 minutes and we are now waiting over 60 minutes for a supervisor and it is still saying 55 min wait. This is the most horrible service I have ever had from a company. Yes it would be easier to just buy the seats but now it is... More...
  • Jet Blue complaints reviews

    My family and I wanted to take a trip to Disney in Fl this year. Looking at all the different carriers out there we had decided that Jet Blue offered the best combination of flight convenience and price (not to mention that we have flown with them prior and found the experience to be great). We booked our tickets in July of this year (for the trip in November) and decided at the time that we would pay the extra $35/person for a direct return flight from Orlando to our home airport. After about a month, Jet Blue sends an itinerary update that shows a change from our booked flights (the... More...
  • Customer Service during hard difficult time (funeral)

    During an emotional time when i had to race home for a funeral, jetblue was; not helpful. i managed to book a flight for after the funeral, and somehow the booking was incorrect. At 10:40am on Oct 13, 2009 I noticed this mistake and called and spoke with Ruby B. (07426). Not only did she yawn on the phone when i was explaining the situation, she asked if i wanted to speak to a supervisor and never put the a sup. the phone. she returned from hold to tell me her supervisor agreed they couldn't help me.I would have never expected this kind of treatment during this time and appalled at the... More...
  • Service

    We booked tickets to Florida and got an email notice our flight is cancelled and must take a later flight. We have an infant and wished to get home earlier. This is why we booked the return flight in the early afternoon.We now have to change our car rental reservation and prolong hotel stay and we wanted to know what the airline do for us. After exploring the only option of must accepting a later flight, we asked for compensation and the airline said read the fine lines that we can charge you $100 dollars for changes but we can change whenever we like. Got hang up, had to call back twice,... More...
  • Didn't let me on flight 10 mins before departure

    I was at the gate an entire ten minutes before a 9AM departure and there was no ticketing agent at the gate. Apparently they had already closed the gate although the plane did not take off until after 9:10AM. I furthermore had to pay an additional $40 to get new ticket for a later flight to get from JFK to IAD. I filed a complaint for inconsistency - I have had several flights still board even five minutes before departure - but all I got was "sorry." The service has truly deteriorated whereas before they even issued credit because inflight DirectTV ceased for ten minutes on a... More...


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