Jet Blue Airlines Consumer Complaints All Reviews

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Jet Blue Airlines Reviews

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  • JetBlue robbery



    Unfortunately my grandmother had passed away I had to go to Puerto Rico to bury her.first off My flight was delayed for hours made it to Puerto Rico late then on the day of my grandmother being buried I booked a flight back home after I buried her for 2:04pm i left the grave site straight to the airport got there at 1:30pm I had to be at work at 6:30pm the flight was delayed til 2:40pm for the plane to not leave til 3:30ish then we was told that JFK airport was closed and that we was going to Washington,Dulles for idk what reason when there were at least 3 other airports closer then at JFK... More...
    (Airline)
    Justincadiz1's Picture   Justincadiz1    0 Comments   Comments
  • SCAMS!!



    I had already bought my ticket for 3 going to Orlando Florida from LGA NY. It hasn't been that long since I traveled and I remember when I didn't have to pay for luggages for traveling. Coming to find out now I have to pay extra for any luggages on the flight. They charge travelers who want to bring bags over the business travelers who don't need one. That's pretty unfair. Never again will I waste a cent on this Airline. Your a ripoff! More...
    (Airline)
    RachelA's Picture   RachelA    2 Comments   Comments
  • Flight cancelation



    3/5/15 On a return flight from NYC to buffalo our 9:55 pm fight was delayed due to weather for over an hour this went on until 3am when the flight was cancelled . We were turned away from the terminal with no information as to where are bags would be and when we finally found our luggage we were directed to the ticket line that was over crowded and disorganized , with luck my travel partner discovered the service area for flight changes ect. And wean aged to get a flight out some 19 hrs later %uD83D%uDE21 no one offered any real assistance in the way of food or any kind of Comfort at all .... More...
    (Airline)
    Isitsafe4u's Picture   Isitsafe4u    0 Comments   Comments
  • Lost Baggage



    On Aug 2014 I travelled from SFO to LGB; we checked in 4 bags and only 3 made it to the other side. I lodged a report and followed up multiple times before finally having my case referred to the CBS in Salt Lake City. Since returning back home to Australia it has been nothing but difficult to deal with my so called case manager. I work in case management and if I did my job like this lady, I%u2019m not sure I%u2019d have one at all! You state %u201CJet Blue exists to provide superior service in every aspect of our customer%u2019s air travel experience.%u201D I hardly think avoidance,... More...
    (Airline)
    Darsh's Picture   Darsh    0 Comments   Comments
  • terrible customer service at JFK



    checked in at JFK on 10/14/2014 for a flight to west palm beach airport. I approached the counter where 2 JetBlue associates were having a conversation. I was told to get back in the line until I am called. When they finally called "next" both associates refused to check me in because "they don't know where I came from and may not have been on line". I guess that they were upset that I walked up to the counter while they were having a conversation. I had to ask for a supervisor who then checked me in half heartedly. I asked the supervisor if JetBlue's corporate... More...
    (Airline)
    jayp's Picture   jayp    0 Comments   Comments
  • Favortism, Poor management. Lack of Moral



    The company doesn't follow its own policies and procedures when it comes to disciplining its employees. The management plays favorites with its ass kissing employees. They allow one supervisor to speak for all supervisors even if the others are not aware of the problem. They promote employees who have little to no skill over employees that are well qualified for positions. The employees do not feel valued and don't even get a thank you for sending flights out on time to make their numbers.They have departments to assist the employees with complaints and all they do is just listen... More...
    (Airline)
    jesse2626's Picture   jesse2626    0 Comments   Comments
  • Damaged Baggage



    I arrived from PUJ flight 368 to JFK yesterday evening and after coming back home I saw that 2 of my 4 bags' zippers were ripped and missing along with each of the bags locks. Please advise me as how I should proceed with my claim and who I should send picture evidences along with any other necessary information. My contact information is: George Michael gmich700@msn.com 732-355-9270 More...
    (Airline)
    gmich700's Picture   gmich700    0 Comments   Comments
  • Gate attendents to hiding behind "policy"



    NY-SF flight 415 on 07/08/14 JFK Term 5, Gate 6. Ticketing agent who issued boarding passes informed passenger and parent who's not travelling w/ the child (13 years old) that the airline will take custody of child at the boarding time. Gate attendants had different interpretation of the policy - parent must stay until plane leaves the gate. Of course, gate attendants ensured compliance by having the kid board LAST and holding onto sign-off till plane leave. Not saying they were not right, but why antagonize anyone, not least the parent. The guy made a choice to be late for... More...
    (Airline)
    jetbluerant's Picture   jetbluerant    0 Comments   Comments
  • gave them plenty of notice but they lied



    My husband raved about Jetblue, we always used Delta but because of my husbands pleasant trip, we made the reservation for me to go back home to MA for my yearly heart appt. and moving to FL and getting a new dr., they could not regulate my INR ratio for my new heart valve so quickly. And because of high/low INR, blood clots or bleeding to death is a factor. When I called the airlines they told me to wait a just before the date of departure so I would not lose any money. I did just that and 6 weeks later I cancelled until I was stabled with my pt/ptt. And they lied to me and the agent... More...
    (Airline)
    JaniceT's Picture   JaniceT    0 Comments   Comments
  • FLIGHT 575 FROM JFK TO MSY



    I had a flight from jfk to msy leaving at 255pm. Oyr flught was delayed numerous times now mind you, it was HURRICANE ARTHUR and we were on the tarmac and I wasnt feeling well. I told the stewardess I was not feeling well and wanted to get off. I got off with my mom to try and rebook for another time with no success. The pilot deemed me as a " no fly" meanwhile we have the real problems out there. I was highly upset because I was sick. My flight wound up leaving jfk late, circling then back at jfk at 948pm. The pilot and jetblue should worry how tool treat customers instead... More...
    (Travel)
    amj04's Picture   amj04    0 Comments   Comments
  • horrible service



    I was flying back home on flight 1716 and as soon as I got on to the plane I wasn't greeted at all and the flight attendant was holding up the passagers. When they came to hand out free drinks I asked for a sprite and we and she gave me an attitude and rolled her eyes. A passage then asked what this charge was on the credit card and how come she didn't receive her snack she paid for, the flight attendant then said well I did not charge you . And to top if off my seat is broken. I believe her name is Kimberly very rude person on this plane if she's not happy doing this job... More...
    (Airline)
    tvond30's Picture   tvond30    0 Comments   Comments
  • RUDE SUPERVISIOR



    I SPOKE TO A CUSTOMER SERVICE SUPERVISIOR NAME CLAUDIA, ON 6/10/2014 8:40 AM. WHO SEEMS TO HATE HER JOB AT JET BLUE AND DOESNT KNOW HOW TO SPEAK TO CUSTOMERS. WHAT KIND OF CUSTOMER SERVICE IS THAT IF A REPRESENTIVE TELLS YOU SHE HAS OTHERS CUSTOMERS CALL TO ATTEND, AS IF MY CALL IS NOT IMPORTANT AND SHE DOESNT CARE FOR IT. IS THIS THE REPRESENTIVES THAT JET BLUE HAS? I THOUGHT JET BLUE WAS "WORLD CLASS CUSTOMER SERVICE"? THEN CLAUDIA HUNG UP THE PHONE ON ME. VERY RUDE!!! I PAID FOR MY FLIGHT ALOT OF MONEY AND ALOT OF MY FAMILY IS TRAVELING THRU JET BLUE AND THIS IS HOW THEY TREAT... More...
    (Airline)
    J0930's Picture   J0930    0 Comments   Comments
  • Canceled flight for JetBlue awful customer service



    Awful service my flight was cancelled due to a fire in the Chicago airport. I was traveling with a sprained ankle and was taken out of a wheelchair cause I wasn't a senior citizen. I had to be booked on a flight for the next day and had to argue with the staff for just transportation compensation! Ridiculous they are lucky I didn't need a hotel! I don't believe anyone was offered compensation for anything! I was at the airport for 6 hours no wheelchair and no flight. They also couldn't pull my checked bag for me to take it home. The flight the next day was delayed due to... More...
    (Airline)
  • NO CREDIT



    Had to cancel flight from SAN to SJD because I had pneumonia. We ate one ticket and a credit was issued for the other. Upon trying to use the credit, the website wouldn't accept it, we tried many, many times. Then called, many, many times. No one answers the phone! Ever! We finally got someone to answer the phone but by then the credit had expired by one day. Unbelievable that the credit was not honored. I simply can't believe the horrible customer service or the rudeness of the agent. We will never fly with you again and will spread the word. More...
    (Airline)
    gabbipatti's Picture   gabbipatti    0 Comments   Comments
  • Jetblue will refund my money



    Cancelled my flight with JETBLUE,They took out the cancellation fee but put the rest in a credit account vice sending it back to my credit card. From the information I am getting I will never see that money again. Since it was in their agreement that if you fully understood nobody would fly with them period. The money will always be in there account holding for me to fly again, and when it expires, they just keep the money and it is legal. I feel ripped off and will never fly with these people again. More...
    (Airline)
    tbenton's Picture   tbenton    0 Comments   Comments
  • Bad policy



    I bought 3 round-trip tickets with a lap baby (4 people total) flying from Boston to Dallas. I was DENIED online check-in the night before my scheduled return with a note suggesting to check-in at the counter for the return flight (Flight 1214). I was charged an additional $600 for my lap child (who is now 2 yrs & 12 days old) and is still a lap child sitting on the lap of an adult. I acknowledge my mistake for forgetting to shop for the return trip ticket, however what Jet Blue did was unreasonable and low-balling. What you could have done is to restrict the completion for purchase... More...
    (Airline)
    shawnxnguy's Picture   shawnxnguy    0 Comments   Comments
  • Vacation ruined and had to spend thousands!



    Jet Blue cancelled our flight to puerto Rico from Tampa. They offered no alternative option to get to our destination. They did not have adequate staff to deal with passengers or allow any rebooking options. Our checked bags were thrown out near baggage claim without anyone letting us know. We waited three days to talk to a representive only to be told "too bad and we were not the only passengers in this boat". We called endlessly for 3 days to be put in hold for hours and then hung up on or a message saying we could call back. We had to sleep in our car after being in the airport... More...
    (Airline)
    Ajean124's Picture   Ajean124    1 Comments   Comments
  • A terrible experience with no custormer service



    My 16 years old daughter planned to take flight #918 of Jetblue from JFK to Bos on Jan 5. The flight was delayed for quite a few hours so we decided to change operator as she needed to be back in her boarding school on time. She was in a queue at the JB counter in JFK trying to pull out her luggage. After helping other customers to pull back their luggage, the ground staff refused to retrieve my daughter"s luggage and told her to claim it once she arrived in Logan. She followed every single instruction and claimed the luggage at JB counter in Logan. Your staff then told her it was... More...
    (Airline)
    CMSUN's Picture   CMSUN    0 Comments   Comments
  • PORT-AU-PRINCE? BEWARE!!!



    Flying from Port-at-Prince Haiti? Beware! My mom's suitcase was ransacked and her pain medication stolen from her bag, A tin of ground coffee was torn open and spilled inside of her bag which was opened by Jetblue baggage handlers. Her sheets and her clothes were soiled and the wrappers surrounding the coffee torn and shredded were left in the suitcase. The overall trip was pleasant, but the thievery and dishonesty of the Port-au-Prince baggage handlers should not be taken lightly. It was a pure violation of her privacy and our trust as passengers. I cannot say that I would fly... More...
    (Airline)
    mflorexile's Picture   mflorexile    1 Comments   Comments
  • Sorry we cant help



    my experience with JetBlue over the years has been great ever since a couple days ago. I received terrible dying matter family news and had to get on the next flight out which was in 5 hours racing around not thinking straight I get to the airport and check in with just a carry on 2 minutes after their 20 minute close the doors rule. the plane was not even full, it was 5:45 am and the staff at the airport was quite cold to my situation. It was a 'No you're not getting on this plane' before they even made the call to the gate. Not the best customer service JetBlue! on top of... More...
    (Airline)
    fmarinello's Picture   fmarinello    0 Comments   Comments
  • Jet Blue Airlines Ruined a New Suitcasw



    My flight back from MCO would have been fine except they ruined a new suitcase. The zippers had been ripped off and my articles had been gone through, and not by TSA. My shirt and shampoo had been moved to a front pocket and of course the shampoo burst getting the shirt sticky and I wanted that shampoo as a memory of the resort I had stayed in. I am missing a lock that was a TSA lock I paid $25 for and the other is on a ruined zipper. I had to rip the suitcase open to get to one part. Did they apologize? No because it was a zipper. Well they had thieving employees breaking into a suitcase... More...
    (Airline)
    Les004's Picture   Les004    0 Comments   Comments
  • broke my stroller and a bag



    I took a flight from Newark (EWR) to Orlando (MCO) 08/30/13 9:19 PM - 11:54 PM JetBlue Airways 527 and returned back from Orlando (MCO) to Newark (EWR) 09/02/13 1:35 PM - 4:23 PM JetBlue Airways 928 These guys are horrible. I had a stroller for my baby. They broke the wheels. The stroller was so expensive and was 3 months that i had purchased it. The stroller was a total loss. such a bad experience!! there was a bag that i had checked in, they broke the strap of the bag. When i went to complain, the lad was very rude, she said they cant do any thing about it. how can they break 2 of my... More...
    (Airline)
    suniti's Picture   suniti    0 Comments   Comments
  • BUMPED OFF FLIGHT THEN FORCED TOP PAY A CHANGE FEE



    This just happend with me on my UFV flight to JFK. The incompetent staff dilly dallied around until it was too late for me to board finally. There was ample time to board the flight> but because JetBlues staff does not take customer service seriously- I was bumped off the flight. Then, because of the misdirection, was offered a reschedule to turn up on the next days flight. When the incompetent worker was attempting to resolve this, initiating a waived transfer for the next day flight, he realized that he could not get through the system to complete the process with out an authorization... More...
    (Airline)
    zapbemama's Picture   zapbemama    0 Comments   Comments
  • Jet blue flight



    While flying from San Juan Puerto Rico on 8/27/13 on flight number 1504 I had the worst flying experience of my life. I was assigned seat 11B and the man next to me who was seated on 11A was over 400 pounds and was actually taking up his seat and mine. I was flying with my wife and she was seated on seat 11D. The man who was assigned the seat 11C was nice enough to exchange seats with my wife because he knew that all 3 of were going to be very tight in that section and that I would be leaning on him if he stayed there. So I was lucky enough to lean on my wife the whole 4 hour trip back to... More...
    (Airline)
    dee22212's Picture   dee22212    1 Comments   Comments
  • Lost luggage



    On 4/13/13 I flew into Orlando on JetBlue flight #79. When I went to get my luggage it was not on the belt. I filed a claim with the baggage dept. at the airport, was given a report number and told to purchase new clothes, toiletries etc...for up to 5 days as it could take that long to find my luggage. I was told I would be reimbursed for 100% of my purchases. I went to Target and spent about $280 on clothes for my wife and I as the suitcase that was lost contained all of my clothes and hers as well as all of our toiletries. I purchased 3 pairs of shorts for each of us, 3 t-shirts each and... More...
    (Airline)
    Crosadini's Picture   Crosadini    0 Comments   Comments
  • Jetblue employee made me loose my flight



    Hello my name is Elsie Salas and I was booked on flight 725 from JFK to BQN today at 5:40 am I got there about 4:45 am. While waiting on a long line at about 5:10 am there was a call for my flight, a jetblue worker came towards me and I told him I was on that flight he told me to wait beacuse there were only 4 people ahead of me and that I would make my flight. Well, when I finally made it to the counter at about 5:15, the gentelman told me that flight was closed. Had the employee taken me to the front when the call was made I would have made my flight, which in my case was a family... More...
    (Airline)
    Musulmana's Picture   Musulmana    1 Comments   Comments
  • Lack of communication following cancellation.



    Jetblue Airlines has consistently met my expectations as far as customer service is concerned; however, this last trip vastly lowered my experience as a flyer. Thirty minutes before my flight from Salt Lake City to Long Beach was due to board we were notified that the flight would be delayed. The flight was delayed 45 minutes so they asked us to gather in order to prepare to board and depart quickly upon the arrival of the flight. After waiting nearly an hour we were told that the flight had been cancelled! We were then told that we would be redirected to another flight the next day but... More...
    (Airline)
    hlancer's Picture   hlancer    0 Comments   Comments
  • Theft from luggage at Jet Blue in New Orleans



    On June 19th, 9:40A.M. flight from New Orleans to New York JFK A purse was stolen from my luggage. I have no hope for satisfaction in this matter, but I think you should know about this. New Orleans is infamous for criminal activities of all sorts, but it is very upsetting when you can not even travel without having your luggage pilfered. We can not lock our luggage for security reasons and I fully understand this, but what can we do to protect ourselves from this abusive mentality? More...
    (Travel)
    positano's Picture   positano    0 Comments   Comments
  • Website error costed me time, money & sleep



    First time ever traveling with JetBlue. Got to airport 7 flight was delayed for 2 hours. Later there was a gate transfer & had to walk all the way to other gate. No seats there to sit & had to wait standing all the time. Got in the plane & another half hour wait on run way before pilot took off. On my way back, got to airport & found out my ticket is for next month. Unprofessional, rude & unacknowledged staff. Nobody at office could he me. Made me pay $310 for ticket change & told me it was refundable. Never got that money back. Called them several times & after... More...
    (Airline)
    maxx2's Picture   maxx2    0 Comments   Comments
  • Wrong information on gate, gate change without advise



    I arrived at the Orlando airport 1 hour and half before departure time. I confirmed the gate with one of the employees at the JetBlue check in. I stayed at the gate written on my ticket and confirmed by the employee for more than an hour. Some other gates were making annoucements with very bad sound no one could understand, mostly saying "sorry for the delay". 20 minutes before my plane whould departure, no employee showed up and I went to inquire about my plane. They told me it had left through another gate. Their announcements are horrible, you cannot hear or understand, they... More...
    (Airline)
    Marcialex's Picture   Marcialex    0 Comments   Comments
  • srolen items



    Main home Orlando and Fll second home PR , we travel to the island for 10 years first AA then Spirit which get pretty expensive with all add-on!!! And now surprise jetblue made home to Orlando witch did got me very excited with free bag and free muchies /drinks ...well I just came back today and did get my computer cord stolen out of my luggage??!!?? Reallyyyy well this will be expensive if it keep happening ...I am very disappointed :( ...I might go back to spirit ? Feeling safe with my belonging is #1. More...
    (Airline)
    landry's Picture   landry    0 Comments   Comments
  • Delay



    Dear JetBlue, Thanksgiving is a time when college students come home to see their friends and family. Most students have not been home in around four months, and are giving these few days from tuesday night to sunday night to visit everyone. This break is very brief and very important to both student sanity and friendship. You, my dear jet blue airlines, delayed my friends flight for over 12 hours. This means that their are twelve hours we cannot experience the awesomeness which is each other's presence. This is a serious problem. I hope that you learn that you cannot delay your... More...
    (Airline)
    NotOkay's Picture   NotOkay    0 Comments   Comments
  • disgusted....



    I am a senior over 74 years and late August I booked a flight about 6 am... I realized by 7 am I had made an error and needed to cancel... I tried on line but could not do anything. I called customer service and was told that it was non-rerfundable and that I was stuck.... I tried to explain the dillema but they would not listen I feel that a purchase made and cancelled within an hour could easily be cancelled with a minimum charge... I was not even offered that consideration. but left with a charge to my credit card that i must pay Shame on you Jet Blue are you that low... More...
    (Travel)
    tatc218's Picture   tatc218    0 Comments   Comments
  • refunds...



    I booked a flight for my wife and by self early about 6 am online. We are both over 70 years old and then realized we could not fly.. I tried to cancel on line.. to no avail. I called the company by 7 am... was told that it was non refundable and I should have read the contract thoroughly.... I then called my credit card company to place this in dispute ... I now have recived a letter back telling me I am stuck I feel that a purchase made and cancelled with one hour should be credited back to the buyer... with no penalties... and if there are they should be minimual.... Theh... More...
    (Travel)
    tatc218's Picture   tatc218    1 Comments   Comments
  • Jet Blue review



    I can't begin to express how dissatisfied I am with my first experience with Jet Blue. I reserved a flight for my 13yr old son from LAX to JFK. Was unaware of an unaccompanied minor charge. My son leaves LAX to JFK with no problem. On his way back he was denied access to board the plane until I paid $85. for an unaccompanied minor fee that I was unaware of. I called customer service and was tranferred to a very rude and insensitive manager who basically told me I should be thanking them that I was not charged the fee when my son left LAX. I asked her to transfer me to another... More...
    (Airline)
    deantwan's Picture   deantwan    2 Comments   Comments
  • Jetblue ticket experience



    On March 31st I was supposed to fly home from Long Beach to Boston on the red eye. Early that morning I awoke in the worst pain I have ever experienced. I ended up in the hospital for 2 surgeries and a total of 8 days.My sister , with whom I was visiting called the airline to cancel my flight. I was assessed a$100.00 fee and credited with the remainder, as I expected. Subsequently I was released from the hospital and went to my sister's home to recuperate until the surgeon ok'd me to fly home.Meanwhile my husband flew out to care for me so my sister could return to work.That... More...
    (Airline)
    Lissa's Picture   Lissa    1 Comments   Comments
  • Expired credit



    In July of 2009 Jet Blue cancelled my flight. They encouraged me to accept a full credit to use "at any time, to go anywhere, for anyone". I agreed to accept the credit instead of a refund. I used part of it last year, without any problem. However, when I attempted to use part of the credit today, I was informed it was expired - thus Jet Blue is keeping the rest of my money and refusing to grant me the credit. As an infrequent flyer, had I known there was an expiration I would have insisted on a refund for the cancelled flight. I can understand an expiration if I had voluntarily... More...
    (Travel)
    JerryG's Picture   JerryG    0 Comments   Comments
  • change of equipment



    I purchased 8 tickets extra leg room from jfk to nassau. 6 of us were leaving sept. 29 and the other 2 on sept 30. I purchased the tickets very early so the I could the extra room seats only to find out that jet blue changed equipment. I was not notified immediately. By the time I realized what happened, we were assigned seats all the way in the back of the plane. We are traveling with 2 small children. We finally got our seats aisle 12, 15, 18 respectively. I am not happy at all. I think that jet blue certainly should have taken care of the previous ticketed clients before assigning... More...
    (Airline)
    2joeym7's Picture   2joeym7    0 Comments   Comments
  • airfare



    i have a ticket to fly from fla to long bch and there to chicago and then home. had a layover in austin for 45 min and got off and fell broke my arm but jetblue in austintold me i could fly out at 5 next day but friend calledand said it was me and changed it to 11 next day me not knowing she id this and you took my 580.00 from fare and refunded me 41.00 i just found this ot and i want to contmt fliht whe cas is off in 6 weeks please help me i saved all year for this ticket cnformation mxqmkb beterson8149@gmail.com 772-708-4579 More...
    (Travel)
    sons7369's Picture   sons7369    0 Comments   Comments
  • Jetblue customer service



    I purchased two tickets from Boston, MA to West Palm Beach two weeks ago for my 3 year old daughter and I and my boyfriend decided to go couple of hours after I purchased my ticket. I called jet blue to make we can sit together. While the representative was on the phone, I Purchased the ticket on a third parties website. The representative put us to sit together, today I received an email with different seats the the ones she told me. I called jet blue to complain and the first rep was rude and hung up on me after I asked to speak to her supervisor. I called a 2nd time and the rep told me... More...
    (Travel)
    MsRight79's Picture   MsRight79    0 Comments   Comments
  • Customer Service



    On May 5th, 2010, I purchased 3 tickets (Lax-NY Kennedy)which I had to cancel and had the unused tickets put into my flight bank. I was told that I could use the flight bank credit within one year (May 2011) to book another JB flight. I have been looking at the JB flight schedule monthly, as I want to use this credit to book a flight in November, 2011. However, since your November flight schedule has not been published, it is impossible for me to book my flight. So: 1:I have a $900 credit that you are holding that expires May 5, 2011. 2: I am unable to book a flight in November as... More...
    (Travel)
    BruceM's Picture   BruceM    1 Comments   Comments
  • theft from luggage



    while flying with jetblue, I had a pair of new running shoes stolen from my luggage. I noticed it the next morning when I started to unpack my luggage after a long day of travelling with my 5 month old baby (this was still within 24 hrs of my flight) I called jetblue and they said that there was nothing that could be done as I should have noticed this and complained within 4 hours of my arrival at the airport, even though I live 3 hours from the airport. I work in law enforcement and unfortunately now I can related to the people I serve as now I know how it feels to be a hapless victim of... More...
    (Airline)
    tashasos's Picture   tashasos    0 Comments   Comments
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